Comfort Heating & Air |2430 Palumbo Dr 140LexingtonKY40509 | (859) 266-3678
Comfort Heating & Air
2430 Palumbo Dr 140
LexingtonKY 40509
 (859) 266-3678

Reviews Of Comfort Heating & Air

5.0 661 Reviews
Josh Yeager
Josh Yeager
May 05, 2020

The work they seemed to do was pretty good. So far our system works just fine! However, there were quite a few things the techs did that seemed disrespectful. First, they didn’t even introduce themselves and we didn’t know their names. Second, they really didn’t communicate with us during the entire day and it was very difficult to understand them. There was a clear language barrier that made it extremely difficult to understand them especially when we tried to ask any questions. We were essentially kept out of the loop the entire day with what they were doing. Third, we felt there was a lack of communication between the techs and maybe their supervisor or manager. We informed you that another contractor would be present who needed to do floor construction and water heater removal before the new furnace could be installed. The techs seemed to not be aware of this or how long it would take him to work. We communicated prior to today that he would need a few hours to work but the entire time he was working, the HVAC techs were hovering over him while he was trying to work and kept expressing their disapproval of how long his work was taking. This was very disrespectful and hindered the contractors ability to work, especially in a timely manner. Also, the old water heater our contractor still needed parts from was taken from the techs without consulting us. This caused our contractor to incur additional costs when we already had the parts. We’ve communicated that to the company however, we’ve received no response as to why our water heater was taken without consulting us first. Comfort gave us the impression we would’ve been kept more informed about the work being done and that we would easily be able to ask any questions if we had any. After today it seems this was not the case. We are very happy to have a new HVAC system especially before the summer, but neither we nor the contractor had a very pleasant experience with the HVAC techs.

Eric Furr
Eric Furr
Feb 25, 2020

JR Disponette came within two hours of my call Sunday morning, diagnosed (with photo evidence) the problem and scheduled work to begin early Monday am. Quang and Thi came as scheduled, worked diligently all day and completed installation just after 5pm. All persons involved from Comfort Heating and Air did an excellent job. Price was comparable to what my neighbor payed for the same work (different company) last month. The equipment is of reputable brand, locally sourced and under warranty but as it is newly installed I can’t make any useful evaluation of its quality at this time. I can, however, comfortably recommend Comfort Heating and Air to prospective customers for fast, professional, courteous service at competitive rates. Furnace and AC replacement.

Eric Furr
Eric Furr
Feb 25, 2020

JR Disponette came within two hours of my call Sunday morning, diagnosed (with photo evidence) the problem and scheduled work to begin early Monday am. Quang and Thi came as scheduled, worked diligently all day and completed installation just after 5pm. All persons involved from Comfort Heating and Air did an excellent job. Price was comparable to what my neighbor payed for the same work (different company) last month. The equipment is of reputable brand, locally sourced and under warranty but as it is newly installed I can’t make any useful evaluation of its quality at this time. I can, however, comfortably recommend Comfort Heating and Air to prospective customers for fast, professional, courteous service at competitive rates.

Ron Saltsman
Ron Saltsman
Feb 11, 2020

I had a complete system put in and Comfort Heating and Air was fantastic from start to finish! Chase explained the options very well before the purchase so I knew how the system would work in my house. Cody and Richard went above and beyond on the installation. They worked in some very bad conditions (raining constantly & mud everywhere!) in a small crawlspace and made sure everything was up and running correctly before they left. I would highly recommend them to anyone! A first class company from start to finish!

Tommy Mullins
Tommy Mullins
Jan 24, 2020

I was told I needed a coil replacement by another company, and decided it was better to replace the whole system since it was so old and more cost effective. After getting quotes from a number of other companies a friend recommended the comfort man and I soon realized why, they are very honest, professional and knowledgeable starting with the conversation with Robin when I called to set up my appointment for an estimate, to Mike and Chase who came out and gave me a through overview of what to expect in replacing my system complete with pictures so you could see what they were going to do. This exceptional service continued with the install team Ryan and Kurtis as well as they texted and then called to let us know they were on their way, they explained what they were going to do during the install process, explained the thermostat and how our new system worked and showed us photos of our installed system very through and when they left you could not tell that any work had been done it was that clean. Would and will be recommending this company to others. HVAC System replaced

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