Comfort Heating & Air |2430 Palumbo Dr 140LexingtonKY40509 | (859) 266-3678
Comfort Heating & Air
2430 Palumbo Dr 140
LexingtonKY 40509
 (859) 266-3678

Reviews Of Comfort Heating & Air

4.96 664 Reviews
Roy Tiede
Roy Tiede
Dec 22, 2016

I needed to have my furnace cleaned and serviced for the up coming winter. I was new to the area, so I decided to check out contractors on the Better Business Bureau. I was surprised to find area contractors with so many complaints from their customers. The customers had various complaints about the contractor they had service their heating and cooling units. Whether all the complaints were legitimate or not, I had to assume they were. I decided to check out Comfort Heating &... See More Air Conditioning for complaints, as I thought I would like to call them for service. Comfort Heating & Air Conditioning is rated very high on "Angies List". I called Comfort Heating & Air to set up an appointment. I spoke with a real pleasant woman, Kim, and was told that there was an opening that afternoon, if I was available. I said, sure I will be available. Comfort arrived early afternoon to begin service on my two furnaces and air conditioning units. Comfort discovered a crack in the heat plate on my main furnace that heats the downstairs of the house. I fortunately, did not have a house fire! The furnace and air conditioning units for the downstairs were old and worn out. The furnace for the upstairs and air conditioning were newer and in great condition. Comfort checked out the home for the proper size furnace and air conditioning units and said they would return the next day to replace the old furnace. The next day, early in the morning, Comfort Heating & Cooling arrived with a crew and all the equipment they needed to begin replacing the old equipment. The crew of JR, Adam, Leo, Nick, Quang, and Kim, at the office, were all so friendly, knowledgeable, and diligent in tearing out the out equipment and replacing with the new. They explained to me what they were doing and why, and asked if I had any questions, many times. I watched the crew work. They worked so well together, they seemed to know exactly each crew member was to do and when. They did a fantastic job of tearing out the old, cleaning everything up, then installing the new. I was very pleased with the entire crew and the quality of work of each. If I had any other questions after they left, Kim was in the office and was able to assist me with anything I needed. Comfort Heating & Air Conditioning is a great company and I would definitely recommend them!!

John Coyne
John Coyne
Dec 21, 2016

JR Disponett came to my house to give me a quote for a new unit. He was an absolute gentleman and very professional. He laid out all of the options and even pushed me to a heat pump that was more reasonable for my house (I thought I needed something larger). The price was fair and I scheduled the install. Leman & Chris were the guys that came to install everything. They were extremely friendly, knowledgable, polite and some of the cleanest I have ever seen. Shortly after they left I noticed a whistling sound. They came back almost immediately to check everything out, and even fixed an big air house in my attack that had a rip in it even though that wasn't part of the job. I would 10/10 recommend Comfort to anyone.

Bob Folger
Bob Folger
Jul 16, 2019

They are the BEST of the Best. Replaced both heating and air units. Work was quick and clean and very professional. David Borne was excellent. He provided a very detailed inspection and explained in great detail the different units that were available and how each were rated. WE choose the BEST and are extremely pleased Great organization. They are prompt in answering questions and following up to make certain everything is correct. 5 Stars and many thanks for a job well done

Rob Aken
Rob Aken
Jul 12, 2019

I've been a Comfort H&A customer for around a decade or more, and I've not been disappointed in any of the work done by this company. From the day I called till the installation was complete was a matter of 3 days plus a quick finishing job the following morning. I found the analysis and explanation of options very useful, and the install was great--Chris made sure everything was exactly as it should be, even taking a part back to the shop to make sure I got what I had paid for. He did all of this with a pleasant, patient demeanor on a very, very hot and humid day. If you live in the Lexington area, this is the company you want taking care of your HVAC system. Initially I had a poor running air conditioning system. Trevis Spires did the initial diagnosis, and he quickly saw the likely problem and gave me options to deal with it, including the state of the current system in relation to its coolant requirements (R-22) and the reliability going forward. I decided to get a new system given the age of my current system, and Ryan Woodall went over my situation and options for my home size and configuration. I opted to replace the furnace at the same time (given it's condition and the savings involved in doing both heat and air together). He came up with a plan that was very reasonable, and one day later, Chris Patterson and Josh came for the install. Austin T. was also involved some follow-up work the following day.

Doug and Heidi Abell
Doug and Heidi Abell
Jul 06, 2019

Jonathan came to our rescue today. Our AC was not working properly and we had guests for the weekend. We were mortified to find our AC on the blink last night. Today, Jonathan came out and worked to clean the AC completely and replace the capacitor. We are so grateful to have a cool house again on such a hot summer day. Jonathan was extremely professional and thorough in his inspection and repair. Thank you Jonathan!

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