Comfort Heating & Air |2430 Palumbo Dr 140LexingtonKY40509 | (859) 266-3678
Comfort Heating & Air
2430 Palumbo Dr 140
LexingtonKY 40509
 (859) 266-3678

Reviews Of Comfort Heating & Air

5.0 677 Reviews
Roy Tiede
Roy Tiede
Dec 22, 2016

I needed to have my furnace cleaned and serviced for the up coming winter. I was new to the area, so I decided to check out contractors on the Better Business Bureau. I was surprised to find area contractors with so many complaints from their customers. The customers had various complaints about the contractor they had service their heating and cooling units. Whether all the complaints were legitimate or not, I had to assume they were. I decided to check out Comfort Heating &... See More Air Conditioning for complaints, as I thought I would like to call them for service. Comfort Heating & Air Conditioning is rated very high on "Angies List". I called Comfort Heating & Air to set up an appointment. I spoke with a real pleasant woman, Kim, and was told that there was an opening that afternoon, if I was available. I said, sure I will be available. Comfort arrived early afternoon to begin service on my two furnaces and air conditioning units. Comfort discovered a crack in the heat plate on my main furnace that heats the downstairs of the house. I fortunately, did not have a house fire! The furnace and air conditioning units for the downstairs were old and worn out. The furnace for the upstairs and air conditioning were newer and in great condition. Comfort checked out the home for the proper size furnace and air conditioning units and said they would return the next day to replace the old furnace. The next day, early in the morning, Comfort Heating & Cooling arrived with a crew and all the equipment they needed to begin replacing the old equipment. The crew of JR, Adam, Leo, Nick, Quang, and Kim, at the office, were all so friendly, knowledgeable, and diligent in tearing out the out equipment and replacing with the new. They explained to me what they were doing and why, and asked if I had any questions, many times. I watched the crew work. They worked so well together, they seemed to know exactly each crew member was to do and when. They did a fantastic job of tearing out the old, cleaning everything up, then installing the new. I was very pleased with the entire crew and the quality of work of each. If I had any other questions after they left, Kim was in the office and was able to assist me with anything I needed. Comfort Heating & Air Conditioning is a great company and I would definitely recommend them!!

John Coyne
John Coyne
Dec 21, 2016

JR Disponett came to my house to give me a quote for a new unit. He was an absolute gentleman and very professional. He laid out all of the options and even pushed me to a heat pump that was more reasonable for my house (I thought I needed something larger). The price was fair and I scheduled the install. Leman & Chris were the guys that came to install everything. They were extremely friendly, knowledgable, polite and some of the cleanest I have ever seen. Shortly after they left I noticed a whistling sound. They came back almost immediately to check everything out, and even fixed an big air house in my attack that had a rip in it even though that wasn't part of the job. I would 10/10 recommend Comfort to anyone.

Josh Yeager
Josh Yeager
May 05, 2020

The work they seemed to do was pretty good. So far our system works just fine! However, there were quite a few things the techs did that seemed disrespectful. First, they didn’t even introduce themselves and we didn’t know their names. Second, they really didn’t communicate with us during the entire day and it was very difficult to understand them. There was a clear language barrier that made it extremely difficult to understand them especially when we tried to ask any questions. We were essentially kept out of the loop the entire day with what they were doing. Third, we felt there was a lack of communication between the techs and maybe their supervisor or manager. We informed you that another contractor would be present who needed to do floor construction and water heater removal before the new furnace could be installed. The techs seemed to not be aware of this or how long it would take him to work. We communicated prior to today that he would need a few hours to work but the entire time he was working, the HVAC techs were hovering over him while he was trying to work and kept expressing their disapproval of how long his work was taking. This was very disrespectful and hindered the contractors ability to work, especially in a timely manner. Also, the old water heater our contractor still needed parts from was taken from the techs without consulting us. This caused our contractor to incur additional costs when we already had the parts. We’ve communicated that to the company however, we’ve received no response as to why our water heater was taken without consulting us first. Comfort gave us the impression we would’ve been kept more informed about the work being done and that we would easily be able to ask any questions if we had any. After today it seems this was not the case. We are very happy to have a new HVAC system especially before the summer, but neither we nor the contractor had a very pleasant experience with the HVAC techs.

Eric Furr
Eric Furr
Feb 25, 2020

JR Disponette came within two hours of my call Sunday morning, diagnosed (with photo evidence) the problem and scheduled work to begin early Monday am. Quang and Thi came as scheduled, worked diligently all day and completed installation just after 5pm. All persons involved from Comfort Heating and Air did an excellent job. Price was comparable to what my neighbor payed for the same work (different company) last month. The equipment is of reputable brand, locally sourced and under warranty but as it is newly installed I can’t make any useful evaluation of its quality at this time. I can, however, comfortably recommend Comfort Heating and Air to prospective customers for fast, professional, courteous service at competitive rates. Furnace and AC replacement.

Eric Furr
Eric Furr
Feb 25, 2020

JR Disponette came within two hours of my call Sunday morning, diagnosed (with photo evidence) the problem and scheduled work to begin early Monday am. Quang and Thi came as scheduled, worked diligently all day and completed installation just after 5pm. All persons involved from Comfort Heating and Air did an excellent job. Price was comparable to what my neighbor payed for the same work (different company) last month. The equipment is of reputable brand, locally sourced and under warranty but as it is newly installed I can’t make any useful evaluation of its quality at this time. I can, however, comfortably recommend Comfort Heating and Air to prospective customers for fast, professional, courteous service at competitive rates.

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