Comfort Heating & Air
Comfort Heating & Air
2424 Palumbo Dr 110
LexingtonKY 40509
 (859) 266-3678

Reviews Of Comfort Heating & Air

4.95 597 Reviews
Dec 28, 2016

This company and it's employees were fantastic. From my initial phone call, to the installation quote meeting, to the finished installation, they did everything that was promised and more. Even when things had to be done a little different than was originally planned they kept their word and came up with a solution, keeping me informed at all times and at no extra cost to me. They did a great job cleaning up after everything was done - my garage was cleaner than when they started. I'm so glad that I was referred to this company and their wonderful employees. Thank you Chris, Leman & Que for working some long hours to finish my installation. Know that I love my new unit and can't wait for summer to try out the new air conditioning unit - I know it will work just as great as my furnace does. Thank you!! REPLACED HVAC UNITS

Roy Tiede
Dec 22, 2016

I needed to have my furnace cleaned and serviced for the up coming winter. I was new to the area, so I decided to check out contractors on the Better Business Bureau. I was surprised to find area contractors with so many complaints from their customers. The customers had various complaints about the contractor they had service their heating and cooling units. Whether all the complaints were legitimate or not, I had to assume they were. I decided to check out Comfort Heating &... See More Air Conditioning for complaints, as I thought I would like to call them for service. Comfort Heating & Air Conditioning is rated very high on "Angies List". I called Comfort Heating & Air to set up an appointment. I spoke with a real pleasant woman, Kim, and was told that there was an opening that afternoon, if I was available. I said, sure I will be available. Comfort arrived early afternoon to begin service on my two furnaces and air conditioning units. Comfort discovered a crack in the heat plate on my main furnace that heats the downstairs of the house. I fortunately, did not have a house fire! The furnace and air conditioning units for the downstairs were old and worn out. The furnace for the upstairs and air conditioning were newer and in great condition. Comfort checked out the home for the proper size furnace and air conditioning units and said they would return the next day to replace the old furnace. The next day, early in the morning, Comfort Heating & Cooling arrived with a crew and all the equipment they needed to begin replacing the old equipment. The crew of JR, Adam, Leo, Nick, Quang, and Kim, at the office, were all so friendly, knowledgeable, and diligent in tearing out the out equipment and replacing with the new. They explained to me what they were doing and why, and asked if I had any questions, many times. I watched the crew work. They worked so well together, they seemed to know exactly each crew member was to do and when. They did a fantastic job of tearing out the old, cleaning everything up, then installing the new. I was very pleased with the entire crew and the quality of work of each. If I had any other questions after they left, Kim was in the office and was able to assist me with anything I needed. Comfort Heating & Air Conditioning is a great company and I would definitely recommend them!!

John Coyne
Dec 21, 2016

JR Disponett came to my house to give me a quote for a new unit. He was an absolute gentleman and very professional. He laid out all of the options and even pushed me to a heat pump that was more reasonable for my house (I thought I needed something larger). The price was fair and I scheduled the install. Leman & Chris were the guys that came to install everything. They were extremely friendly, knowledgable, polite and some of the cleanest I have ever seen. Shortly after they left I noticed a whistling sound. They came back almost immediately to check everything out, and even fixed an big air house in my attack that had a rip in it even though that wasn't part of the job. I would 10/10 recommend Comfort to anyone.

Jennifer Williams
Jul 20, 2017

Technician arrived an hour later than the appointed time. He articulated that he did not want to go upstairs to figure out what was wrong. He spent all of his time on his cell phone texting. He took two hours to run his diagnostic test and told us that he thought it was a leak in the line but that he had no idea where it could be or if they could even fix it. There was no leak. Diagnostic test to figure out why upstairs A/C wasn't cooling the upstairs.

Alexander Burtch
Jul 16, 2017

I got a call back almost immediately and Ray made it out within a few hours. He quickly troubleshot the issue, found the drain plug stopped up so the unit wouldn't run. He not only took care of the problem but gave a quick once over of the other unit to make sure it was working properly. He was very knowledgeable and professional, I would recommend them to anyone who has a need. Our heat pump stopped working, the thermostat didn't show anything unusual but the air wasn't cooling down.

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