Comfort Heating & Air |2430 Palumbo Dr 140LexingtonKY40509 | (859) 266-3678
Comfort Heating & Air
2430 Palumbo Dr 140
LexingtonKY 40509
 (859) 266-3678

Reviews Of Comfort Heating & Air

4.96 673 Reviews
Roy Tiede
Roy Tiede
Dec 22, 2016

I needed to have my furnace cleaned and serviced for the up coming winter. I was new to the area, so I decided to check out contractors on the Better Business Bureau. I was surprised to find area contractors with so many complaints from their customers. The customers had various complaints about the contractor they had service their heating and cooling units. Whether all the complaints were legitimate or not, I had to assume they were. I decided to check out Comfort Heating &... See More Air Conditioning for complaints, as I thought I would like to call them for service. Comfort Heating & Air Conditioning is rated very high on "Angies List". I called Comfort Heating & Air to set up an appointment. I spoke with a real pleasant woman, Kim, and was told that there was an opening that afternoon, if I was available. I said, sure I will be available. Comfort arrived early afternoon to begin service on my two furnaces and air conditioning units. Comfort discovered a crack in the heat plate on my main furnace that heats the downstairs of the house. I fortunately, did not have a house fire! The furnace and air conditioning units for the downstairs were old and worn out. The furnace for the upstairs and air conditioning were newer and in great condition. Comfort checked out the home for the proper size furnace and air conditioning units and said they would return the next day to replace the old furnace. The next day, early in the morning, Comfort Heating & Cooling arrived with a crew and all the equipment they needed to begin replacing the old equipment. The crew of JR, Adam, Leo, Nick, Quang, and Kim, at the office, were all so friendly, knowledgeable, and diligent in tearing out the out equipment and replacing with the new. They explained to me what they were doing and why, and asked if I had any questions, many times. I watched the crew work. They worked so well together, they seemed to know exactly each crew member was to do and when. They did a fantastic job of tearing out the old, cleaning everything up, then installing the new. I was very pleased with the entire crew and the quality of work of each. If I had any other questions after they left, Kim was in the office and was able to assist me with anything I needed. Comfort Heating & Air Conditioning is a great company and I would definitely recommend them!!

John Coyne
John Coyne
Dec 21, 2016

JR Disponett came to my house to give me a quote for a new unit. He was an absolute gentleman and very professional. He laid out all of the options and even pushed me to a heat pump that was more reasonable for my house (I thought I needed something larger). The price was fair and I scheduled the install. Leman & Chris were the guys that came to install everything. They were extremely friendly, knowledgable, polite and some of the cleanest I have ever seen. Shortly after they left I noticed a whistling sound. They came back almost immediately to check everything out, and even fixed an big air house in my attack that had a rip in it even though that wasn't part of the job. I would 10/10 recommend Comfort to anyone.

Tommy Mullins
Tommy Mullins
Jan 24, 2020

I was told I needed a coil replacement by another company, and decided it was better to replace the whole system since it was so old and more cost effective. After getting quotes from a number of other companies a friend recommended the comfort man and I soon realized why, they are very honest, professional and knowledgeable starting with the conversation with Robin when I called to set up my appointment for an estimate, to Mike and Chase who came out and gave me a through overview of what to expect in replacing my system complete with pictures so you could see what they were going to do. This exceptional service continued with the install team Ryan and Kurtis as well as they texted and then called to let us know they were on their way, they explained what they were going to do during the install process, explained the thermostat and how our new system worked and showed us photos of our installed system very through and when they left you could not tell that any work had been done it was that clean. Would and will be recommending this company to others. HVAC System replaced

Bud See
Bud See
Dec 18, 2019

Excellent experience from start to finish. Mike, owner, was responsive, answered my questions and made suggestions to help me make an informed decision. Installers, Chris P. and Matt B. were on time, courteous and completed the job professionally and on time. Could not be more happy with my experience. Complete replacement of outside and inside heat and air units

Dave Samuels
Dave Samuels
Dec 13, 2019

We have had a Climate Master geothermal heating system for approaching 5 years. We are very happy with the unit and expect it to function quite well inside our home. This is especially true since the old air sourced heat pump was outside. We have had no problems with the geothermal unit. My real reason for writing is the twice annual service call. Mark King has been your representative for us throughout. He is a very good technician and seems to know your product extremely well. Being an engineer, I have asked my share of questions and Mark answers all of them. I feel very comfortable in saying that thru my life, he is as talented as any technician that we have seen in this role, from any company that we have received this type of service. Thanks to all for your help.

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